Privacy Policy

1. Information we collect

Luua Design collects information that you provide directly through forms on this website. This includes:

• Your name and email address
• Your preferred contact method
• Project details, descriptions, and requirements you submit via inquiry forms
• Any additional information you choose to include in form fields

We do not collect payment information directly. All payments are processed through a third-party payment processor via a secure link. We do not store your card details.

We may also collect basic technical information automatically when you visit the website, such as your IP address, browser type, and pages visited, through standard web server logs and analytics tools.

2. How we use your information

Information you submit is used for the following purposes:

• To respond to your inquiry and communicate about your project
• To issue payment links and confirm transactions
• To schedule and confirm consultation calls
• To deliver completed work to your email address
• To maintain records of agreed scope, pricing, and correspondence

We do not use your information for unsolicited marketing, and we do not sell your information to third parties.

3. Data storage & security

Form submissions are stored within WPForms, a WordPress plugin, and routed to Luua Design’s email. Email correspondence is stored within Luua Design’s email account.

We take reasonable steps to protect information submitted through this website. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

4. Sharing of information

Luua Design does not sell, rent, or trade your personal information to third parties.

Information may be shared with trusted third-party service providers strictly as necessary to operate this website and process payments. These include:

• Our payment processor, for the purpose of processing your payment
• WordPress and WPForms, for the purpose of receiving and storing form submissions
• Our web hosting provider, for the purpose of operating luua.pro

These service providers are required to handle your data in accordance with applicable privacy laws and are not permitted to use your information for their own purposes.

5. Cookies

This website may use cookies — small text files stored on your device — for the purpose of maintaining basic website functionality, including language preferences set via Polylang, and standard WordPress session management.

We do not use cookies for advertising or tracking purposes. You can disable cookies in your browser settings, though this may affect some website functionality.

6. Data retention

We retain form submission data and email correspondence for as long as is reasonably necessary for business record-keeping purposes, or as required by applicable law. You may request deletion of your data at any time by contacting us.

7. Your rights

Depending on your location, you may have rights regarding your personal data, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing of your information
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the form at luua.pro/contact. We will respond within a reasonable timeframe.

8. Third-party services

This website uses the following third-party services, each governed by their own privacy policies:

• WordPress — content management platform
• Astra Pro — WordPress theme
• WPForms — form collection and storage
• Polylang — multilingual support
• Rank Math SEO — search engine optimisation
• WP Mail SMTP — email delivery

Luua Design is not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies.

9. Children’s privacy

This website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through this website, please contact us and we will take appropriate steps to remove it.

10. Changes to this policy

Luua Design may update this Privacy Policy from time to time. Updated versions will be posted at luua.pro/privacy with a revised date. Continued use of this website following any update constitutes acceptance of the revised policy.

11. Contact

For any questions or requests related to this Privacy Policy, please use the contact form at luua.pro/contact.